While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, Clermont Hotel Management Limited does not accept responsibility for errors or omissions and reserves the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel.
The Website is operated by Clermont Hotel Management Limited. The content of the Website is the copyright of the Clermont Hotel Management Limited, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
Trade-marks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.
We respect your right to privacy and treat any information you give to us with care. This Privacy Policy describes how we collect, use, share, store or otherwise process the information we hold about you. We are committed to ensuring the personal data you provide is used for the purpose it was collected and is kept secure
Your personal information allows us to provide the products and services you have asked for, as well as enabling us to improve those products and services by understanding your interests and preferences. By understanding what you like (and what you don’t) we are able to personalise your experience, show relevant adverts and improve your stay.
Clermont Hotel Management Limited (“we”, “our”, “us”) is the data controller when you provide information to any of our brands, including: Thistle, Thistle Express, The Clermont Hotel, Royal Horseguards Hotel and Guoman Hotels.
When you interact with our products and services, for example when browsing our website or booking a hotel room, we collect information about you and that particular interaction. Generally, this may include your personal data which means personal details from which you can be identified or are identifiable, for example:
Where you provide us with sensitive details, for example in relation to requirements you may have regarding accessibility to our hotels, we will only hold this information with your express permission. This information is stored securely with restricted access and handled the greatest respect for your privacy.
Where you provide information to us about other people, you need to make sure you have their permission to do so or that you can speak on their behalf, for example, in the case of children.
We collect information you provide to us directly and indirectly when interacting with our products and services, including when you stay with us. This may include when you:
All organisations need a legal reason to use your personal information, if they don’t have one, they can’t use it. There are a number of legal grounds that enable data processing. It’s quite complicated but below are the most relevant grounds you should be aware of.
There are some activities where we process personal information with your consent, for example, where we want to send you marketing messages by email, we would ask your permission first and you could opt-out at any time by clicking on the unsubscribe link on the email or updating your account preferences. We will indicate in the Policy where we rely on consent.
We also process your personal information in order to fulfil a contract we have with you. For example, when you book a stay with us, we will process your information to administer that stay.
Sometimes we may use your information to help achieve our business objectives but only where that activity doesn’t negatively affect your rights. For example, we might use your information to analyse occupancy rates of our hotels and adjust room rates or to send you details of special offers or other information about our hotels. You can object to us relying on our legitimate interest to use your personal data in these ways at any time through your account preferences or by getting in touch with us using the contact details below.
There may be situations where we need to use your information to comply with legal obligations. For example, we are required by law to keep records of who is in our hotels in case there is an emergency, so we can make sure you’re safe.
The reason we use your information will often be obvious from the way you interact with us. For example, if you book a room at one of our hotels, we would use that information to administer your stay with us. However, our uses of your information may not always be so obvious. You can find out more below. When you provide your information to us, we may use it to:
| Use of personal information | Legal basis for processing (where there is more than one, the exact grounds will depend on the activity - see the section above for an explanation of each) |
| Provide you with the products and services you have requested, including administering your booking, responding to any enquiries, complaints or requests you may have | Consent, Legitimate Interest, Contract |
| To manage our relationship with you | Consent, Legitimate Interest, Contract |
| Allow you to participate in loyalty programmes | Consent, Legitimate Interest, Contract |
| Send you market research surveys | Consent, Legitimate Interest |
| Tailor our service to your preferences, where you tell us about them | Consent, Legitimate Interest, Contract |
| Make decisions about what direct marketing to show you based on how you have interacted with us | Legitimate Interest |
| Improve our products and services online and offline, including our websites and apps | Legitimate Interest |
| Allow you to interact with us online and offline, in forums, on social media and elsewhere | Consent, Legitimate Interest, Contract |
| Monitor the use of our products and services and content | Legitimate Interest, Legal Obligation |
| Verify your identity | Legitimate Interest, Contract |
| Conduct analysis, system testing and statistical research | Legitimate Interest, Legal Obligation |
| Comply with legal obligations on us | Legitimate Interest, Legal Obligation |
| Detect ad blockers and other technologies that affect the services we provide | Consent, Legitimate Interest, Contract |
| Manage our hotels efficiency, including regulating the use of utilities, lighting and heating based on occupancy | Legitimate Interest |
| Send you product or service related communications, service messages | Legal Obligation, Consent, Legitimate Interest, Contract |
| Send you direct marketing, where you have consented | Consent, Legitimate Interest |
| Allow social sharing functionality | Consent, Legitimate Interest, Contract |
| Keep guests safe and ensure the security of our hotels | Legal Obligation, Legitimate Interest |
| Conduct data matching and audience insight activities | Legitimate Interest |
| Detect ad blockers | Legitimate Interest |
| Ensure the acceptable use of our services | Legitimate Interest, Legal Obligation |
| Facilitate payments and credit checks | Legal Obligation, Consent, Legitimate Interest, Contract |
| Facilitate the restructuring or sale of all or part of our business | Legal Obligation, Consent, Legitimate Interest, Contract |
| Investigate and respond to disputes | Consent, Legitimate Interest, Contract |
| Provide you with help and support where it may be required. For example, we contact you to provide assistance if you do not complete the booking process or experience technical difficulties, where we have your contact details | Legitimate Interest, Contract |
Technical and organisational measures
We have secure systems and processes in place to ensure the personal information you provide us is kept safe. We store personal information on our secure electronic systems. Your information may be transferred to one of our reputable cloud-based service providers who may store and process this information outside the UK or European Economic Area (EEA). We can assure you that we take all reasonable steps to ensure your data is handled securely under appropriate agreements with our suppliers.
How we store your personal information and how long we keep it for
We will retain your information for as long as necessary for the uses set out in this Policy or while there is a legitimate business reason for doing so. If you ask us to delete your information before this time, we may not be able to do so for technical, legal, regulatory or contractual constraints. For example, where you wish to be suppressed from direct marketing, we would need to retain your information for this purpose. Where you ask for your account to be closed, we will do this as soon as possible subject to any terms and conditions relating to the account. Your information will be retained in order to comply with legal and regulatory obligations as well as for analysis, to prevent fraud, collect any monies owed, and to resolve disputes.
Our processors
There may be situations where we use data processors – companies who act on our behalf – to collect your information for us or to use the personal data we pass to them to provide your service. These processors can only use your information in accordance with our instructions and for the purposes in this Policy.
Identity verification
If we provide a service that is dependent on age or residency we have an obligation to verify relevant information. Where relevant we may pass your information to a third party for this purpose.
We also receive information about you indirectly when you interact with us. For example, when you visit our websites or use our apps the devices you use may provide us with your general location (like which country or region you’re in). They also tell us if you are using ad-blockers and your IP address. We may also receive information from cookies and other technologies that are on your device or browser. For more information on our use of cookies, please see our cookie policy.
We collect information about you when it is provided to us by third parties. This might include online travel agents, travel websites, and other partners. This could be when you make bookings, review your stay online, or where you interact with anyone who promotes our brands. You should always read the privacy policies of travel companies or other third parties you use, as they will use your information in accordance with their own privacy policies. When you, or someone on your behalf, make a booking using travel agent, booking platform or other third party to use our services, they may pass us information about your booking, including information about anyone else on that booking. The same would be true where you use a third party to make enquiries about our products or services. Where you interact with third parties who promote our services for us, these third parties may pass us your information. When you post comments, reviews, or engage in discussions and polls about our products and services, we may receive this information from the platform you interacted with or from our partners who monitor how our brands are performing. We may also obtain information about you from our partners and other companies that have your permission to share your information both online and offline, like insight providers. Sometimes we may want to improve our products and services by getting a better understanding about our customers and their preferences. In these situations we may ask reputable insight providers to provide us information that may identify you. However, this would only be where you have specifically consented to that third party providing your information to us. Where we do receive information about you from other sources, we may combine it with information we already hold about you and use it in accordance with this Policy. We may receive updated information about you from organisations that provide services to you. For example, we might be updated if you move home so that we can keep our records up to date or receive updated bank details to ensure that you can continue to use our products and services. Alternatively, we may be updated if your flight is late, so that we can anticipate your arrival more accurately. Where we engage with credit reference agencies (for example if you were using our hotel facilities for a business event) we would only do this with your explicit consent.
We sometimes use your information for reasons that we think you might want a bit more detail on, so to help we have added more information to these below.
Profiling and preferences
We sometimes make decisions about what your interests are based on the way that you interact with us and the information we hold about you, this is called profiling. For example, if you regularly stay at a particular hotel or frequently choose a specific room or pillow type, then we might use this information improve your experience by pre-selecting certain features of your stay for you, so you don’t need to. Understanding your preferences and personalising your experience in this way allows us to deliver the very best service possible.
Do not track signals or browser/device settings Our websites are not designed to respond to “do not track” signals or browser/device settings.
Direct marketing
In addition to sending you information about the products and services you use (product communications) and in-life communications while you stay with us, where we have your permission or where we are relying on our legitimate interest, we may send you direct marketing communications about our products, services, events and offers.
Direct marketing communications may be sent by post, email, telephone, SMS and MMS, through social media (such as Whatsapp, Instagram, Twitter, and Facebook), messages including push notifications to your mobile devices, and via other electronic means such as when you visit our websites or use our apps. This may also include any websites and apps of our partners who are in our advertising networks.
We may send you direct marketing while you have an ongoing relationship with us and for a reasonable time after you have used one of our products or services where we feel we have a legitimate interest.
You will be able to opt-out of direct marketing by following the instructions in the communications you receive or changing your device settings. Alternatively, where you have an account with us, you will be able to log-in and change your marketing preferences.
Product related communications and “in-life” updates
We may use your information to send you newsletters, bulletins, and other “in-life” communications (about your stay), and triggered communications where you make changes to your account or other information about products and services you have signed up for.
For example, we may send you email or text messages about an upcoming stay with us in order to help you plan your visit and give you the best experience possible. You’ll be able to opt-out of these.
Service communications will be sent to you regarding products and services you interact with. These are important messages relating to the products and services we provide to you.
Data matching and audience insights
Sometimes we may compare our customer database with our commercial customers or partners databases either directly with each other or by using an independent third party. This helps us understand if customers are on both databases, and allows us to plan joint marketing activities, and promotions. Additionally, we may match databases for business planning/continuity purposes.
We may use marketing permissions we hold to contact those customers for promotions that relate to data matching exercises.
We will only share personal information for data matching purposes where we have an agreement in place with the commercial customer or partner. This ensures that they comply with their data protection obligations, protect the information we share and limit the use of any shared information.
We may provide commercial customers and partners with information about the effectiveness of campaigns they run and well as the potential reach of future campaigns by providing aggregated reports of customer segments. This is called audience insights and helps us plan promotions and other marketing campaigns. Your personal information is not shared for this activity. You have the right to object to us processing your information this way, known as profiling. If you would like to opt-out of profiling, you can do this in your account preferences or by contacting us using the details below, where this feature is available.
Analysis and product development
We may use your information to improve the products and services we offer. For example, we may look at the preferences our guests have when they stay with us to offer more relevant personalisation to customers.
Detecting ad blockers
When you visit our websites we may check (by using script, code, cookies or other technical means) if you are using ad-blocker or other privacy tools. If we do detect one of these tools, we may ask you or ask your browser to ask you, if you would give us permission to ignore those settings and continue to serve adverts and/or collect your information using cookies and similar technologies.
Information about your device and use of ad blockers may be stored or associated with your device and used to reinsert adverts and to understand how ad blockers and other privacy tools are being used by our visitors.
Our website may, from time to time, contain links to other websites which are outside of our control and are not covered by this Policy. We do not accept any responsibility or liability for other sites’ privacy policies. If you access other websites using the links provided, please check their policies before submitting any personal information.
Your information may be used to take payment for products and services and may be used to verify credit details related to payments.
Your information will be disclosed where we are obliged by law to do so. We may also disclose your information where we are allowed by law to protect or enforce our rights or the rights of others and for the detection and prevention of crimes, such as fraud.
If you post or send offensive or inappropriate content anywhere on or to any of our websites or apps, or otherwise engage in disruptive behaviour on any of our websites or apps, we may use the information that is available to us about you to stop such behaviour. This may involve responding to or informing relevant third parties and law enforcement agencies about the content and your behaviour.
When you complete our registration forms or use our services, we may transfer your information to our processors - companies that carry out activities on our behalf, only on our instructions - outside the UK or European Economic Area (EEA) to countries that may not have data protection rules that provide the same level of protection to your personal information as the UK or countries in the EEA. However, we will only transfer your information if we have appropriate measures in place to ensure the protection of your information in accordance with applicable data protection legislation. (For example, model contract clauses or Privacy Shield in the case of the USA).
When you give us information about other individuals, you confirm that you have authority to act for them and have made them aware of the potential transfer of their information outside the UK or EEA.
If you call contact us by phone or on chat the conversation may be recorded and listened to for training and quality purposes.
Our websites and apps provide plug-ins to social media websites, including Facebook, Twitter, Google, Yahoo and LinkedIn.
If you make use of, or log-in to, the social media features on our websites or apps, we may (depending on your privacy settings) access, use and store information about you, including, but not limited to: your name, e-mail address, gender, location, profile, picture, contacts, and any other information you have chosen to make available.
To find out more about the reasons and extent to which social media sites collect and process your data, or to change your privacy settings, please refer to your social media provider’s privacy policy.
Where you provide your information to us we may share it with our group companies and affiliates, advertising networks and partners, commercial partners (including but not limited to owners of hotel businesses we manage or to whom we have licensed a brand and/or hotel system), and sharing with our suppliers.
What sharing takes place will depend on the activity that your information is being used for. Your information will only be shared and used in accordance with this Policy and where an agreement is in place to ensure that your information is protected. We won’t sell your personal information without your consent or share it with other organisations for their own marketing purposes, unless you have consented to such sharing.
With your consent, we will share your email address with Trip Advisor, in order for them to send you a post stay survey. You will be sent an initial email and one reminder. If you do not respond, Trip Advisor will not continue to use your email address for this purpose. If you wish to complete the survey, you will be asked to create a Trip Advisor member profile which is covered by Trip Advisor’s own terms and conditions and privacy policy rather than those of Clermont Hotel Group. Trip Advisor’s Privacy Policy can be found here.
We will share your information within our group of hotels (as named above) for administrative purposes such as managing bookings and guest stays, as well as making sure information is accurate, up to date and to enable business planning and continuity.
Sharing with advertising partners
When you visit our websites or apps we may pass information about you and any devices you are using to our advertising network partners to enable them to deliver relevant adverts and tell advertisers that adverts have been delivered and seen.
Sale of our business
If we restructure or sell all or part of our business or business operations, we may transfer your information as part of that activity, including, but not limited to, where we transfer or cease to manage (or license the use of a brand at) a hotel. Where this is the case your information will be used in accordance with this Policy unless you are notified otherwise.
Please ensure you keep your information up to date by logging into your account and modifying it. Alternatively, you can tell us when you check-in that your information has changed and we will update it for you.
Controlling direct marketing
You can change your mind about receiving direct marketing from us or change your preferences by logging into your account, if you have one, opting-out in any marketing or product communication you have received from us or emailing us using the contact details below.
Requesting copies of your information
You may request a copy of your personal information which we may hold about you by getting in touch with us using the contact details below. You may also ask us to correct any inaccuracies in your personal information. This right may be restricted by law where disclosing information may result in the personal information of other individuals being disclosed and it would be unreasonable to do so.
Withdrawing consent
Where we may rely on consent to use your information, you have the right to withdraw that consent for that processing activity at any time by logging into your account, if you have one, opting-out in any marketing or product communication you have received from us or emailing us using the contact details below. However, we may have the right to rely on an alternative legal basis for the processing activity so that we are able to provide you with the product or service you have requested and, in that case, will inform you of that.
Other rights
You may have the right to object, erase, or restrict our processing of your information - for example, where we process your personal information because this is in our legitimate interests, you may object to this. We will carefully consider your request as there may be circumstances which require us to, or allow us to, continue processing your data.
Complaining to the regulator
If you have any comments, concerns or complaints about our uses of your information we would ask that you contact us first, so that we can try and resolve any matter. However, where we are unable to help, you are able to complain to the Information Commissioner’s Office in the United Kingdom or the data protection regulator in your country of residence, who will be able to liaise with the UK Information Commissioner in the UK. Details for the UK Information Commissioner can be found at https://ico.org.uk/
Changes to our Privacy Policy
From time to time we may make changes to this Policy. This might be in relation to changes in the law, best practice, changes to the services we provide or collection and use of your personal information. We will always display clearly when the Policy was last updated and where appropriate, notify you of any relevant changes.
Contact
If you would like to get in touch with us, please contact
By Email: data.protection@clermonthotel.group
By Post: The Data Protection Officer, Clermont Hotel Management Limited, 110 Central Street, London EC1V 8AJ
The Company enters into this Agreement as principal for Hotels owned within the Clermont Hotel Group and as agent for Hotels owned by independent third parties. If you are making a Booking on behalf of any other persons, it is your responsibility that they comply with these Terms. If you require additional information in relation to anything set out in these Terms, please contact Us.
“Booking” means the booking for the Function and/or any other goods or services set out in the Confirmation.
“Cancellation Charge” means any charges set out in clause 6 of these Terms.
“Company” or “Our”, “Us” or “We” means Clermont Hotel Management Limited (company no SC046004) whose registered office is at c/o Womble Bond Dickinson (UK) LLP, 2 Semple Street, Edinburgh, Scotland, EH3 8BL.
“Confirmation” means the e-mail confirming your Booking which may include the Function timings, selected room, seating layout and any food, beverages and other services included and into which these Terms shall be incorporated.
“Contract” means the Confirmation and the Terms (in the event of conflict, the Confirmation takes precedence).
“Force Majeure Event” means any circumstance beyond a party’s reasonable control including, but not limited to, fire, flood, earthquake, extreme adverse weather, natural disasters, pandemics, epidemics, other acts of God, acts of terrorism, failure of electric power, gas, water or other utility service, plant, machinery, computers, vehicles or any collapse of buildings or structures.
“Function” means any meeting, event or function.
“Hotel” means the premises for which your Booking is made.
“Websites” means www.clermonthotel.group, www.theclermont.co.uk, www.thistle.com, www.thecumberland.com, chgmeetings.com or any other website owned or operated by Us from time to time.
All Bookings will be held on a provisional basis until Confirmation is provided to you by Us Until such time, We shall have no obligation to you and We may offer the Function room(s) to other customers.
Our estimated charges are set out in the Confirmation and are based on the agreed rate(s), room(s), booked start and finish times, anticipated guest numbers and any food and beverages booked. Additional services are subject to availability and additional charges may apply.
The Function shall start and end at the time agreed between Us and you. Any extension to this time is subject to Our sole discretion and may be subject to an additional charge and any applicable licensing laws.
4.1 Method
We accept the following methods of payment:
(a) Credit cards: American Express, MasterCard/Diners International, Diners Club, JCB International Credit Card, Visa;
(b) Debit cards: Visa/Delta, Visa/Electron and Maestro; and
(c) BACS transfer if stated in the Confirmation.
4.2 Terms
Payment in full is required at the time of booking or in accordance with any other terms set out in the Confirmation.
4.3 Additional Spend
We may require details of your credit/debit card to cover any additional or incidental amounts that become due under this Contract. You authorise Our use of this card for such purpose.
4.4 Payment of cancellation charges
Where a cancellation, variation or reduction to the Booking occurs, the provisions of clause 6 (Changes or cancellation by you) shall apply.
5.1 Additional guests
If the actual number of guests attending exceeds the number of guests stated in the Confirmation, additional charges may be due. We may be unable to accommodate the additional guests for operational, legal and/or health and safety reasons. In such circumstances, We will have the option to:
(a) move the Function to a different location at the Hotel;
(b) reallocate the Booking to a different hotel; or
(c) refuse entry once capacity is reached.
5.2 Personal Information
All personal information stored and used by Us is done so in accordance with our Privacy Policy and Cookie Policy, which are available on Our Websites. Where guest information is provided by you, you warrant and represent to Us that you have the received the permission of the guest to disclose this information to Us. You agree to comply with all applicable data protection regulation at all times when processing personally identifiable information in connection with this Contract.
Unless agreed otherwise in the Confirmation, You must notify Us in writing of any cancellation, variation, or reduction (a “Cancellation”) to the Booking at least 2 clear days prior to the Function start date. If such notice is given, we will refund to you any amounts paid in advance applicable to the cancelled or reduced element of the Booking less any deductions expressly permitted under the terms of this Contract. Cancellations or no-shows outside of the stated 2 day period are charged as if the Function proceeded in full.
Any notice of Cancellation shall take effect from the date We receive it in writing. We shall have the right, but not the obligation, to re-market and resell the cancelled elements of the Booking. We will reduce the Cancellation Charges accordingly to the extent that We recover lost revenue from the re-sale of the Cancelled elements to another customer. We will confirm a reduction in the Cancellation Charges (if any) to you after the intended Function start date.
In addition to the Cancellation Charges, you agree to promptly reimburse Us for any expenditure incurred in respect of the Booking, including but not limited to costs, charges or cancellation fees as a result of the subsequent cancellation by Us of any of Our own or pre-booked third-party services that were requested by You.
Following a Cancellation of a Booking, We reserve the right to set-off any other sums received from you against any Cancellation Charge.
7.1 We may acting reasonably need to move your meeting room/event space to another suitable room/location nearby of a reasonably similar standard to the Hotel if:
(a) there is a reasonable operational, legal or health & safety reason for Us to do so or information provided to Us regarding the nature of the Function is inaccurate or misleading; and/or
(b) this is reasonably required by Us following the occurrence of a Force Majeure Event or any circumstances beyond Our reasonable control; and/or
(c) the guest numbers of the Booking are reduced or varied pursuant to clause 6.
7.2 We also reserve the right to cancel your Booking if:
(a) in Our reasonable opinion, the Booking may be prejudicial to Our reputation, the effective operation or safety of the Hotel or if information provided to Us regarding the nature of the Function is inaccurate or misleading;
(b) there is, (acting reasonably) a reasonable operational reason for Us to do so;
(c) this is reasonably required by Us (in consultation with you) following the occurrence of a Force Majeure Event or any circumstances beyond our reasonable control; and/or
(d) We become aware of an adverse change in your financial status and We reasonably consider that you may not be able to meet your payment obligations under the Contract; and/or
(e) once a Booking is confirmed, you fail to pay any sums due under this Contract by the due date.
In such circumstances, other than under clause 7.2(e) where Our Cancellation Charges shall apply, you will be given a full refund but We shall have no further liability to you arising out of such cancellation. Where the Booking is cancelled by Us under clauses 7.2(c) and (d), We shall use Our reasonable endeavours to relocate any confirmed Booking to an alternative location nearby of a reasonably similar standard to the Hotel.
No food or beverages should be brought onto the Hotel premises without Our prior written consent. A corkage fee may apply to alcoholic beverages.
Where We have agreed in Our discretion to your use of an external caterer at the Function your attention is drawn to the fact that, for health and safety reasons, We operate an approved contractor scheme and only external caterers on Our approved list may be chosen and used by you. Please contact us for a list of approved caterers.
You must notify the Hotel at least twenty-eight (28) days prior to the Function start date of any contractors, suppliers, entertainers or other visitors that may require access to the Function space (in advance or on the date of the Function). We reserve the right to charge additional fees for advance access to the Function facilities.
All such visitors must comply with the Hotel’s health and safety and other policies (available on request) and maintain an appropriate level of public liability insurance and any other insurances normally maintained by a contractor, supplier or entertainer of that nature (proof of such insurance being in effect will be required by the Hotel).
We reserve the right to refuse access or eject any such persons whose behaviour We reasonably consider to be objectionable.
Notwithstanding any other provision of this Contract, We do not accept any liability for the acts or omissions of such third parties (even if such person is an approved contractor).
Where a Booking is made through an agent, We may pay commission in accordance with Our commission policy on a percentage of the net pre-booked revenues of the Booking as agreed in writing in advance between Us and the agent.
Payment of the commission will typically be made in a single payment within thirty (30) days of receipt of an undisputed invoice from the agent following completion of the Function.
We may from time to time run a booker bonus incentive programme through which certain incentives and promotions are made available. You, or your third-party booker, agent or employee may be invited to take part in such programmes from time to time.
You shall not use Our names, logos or telephone numbers in any form of advertisement or publicity without Our prior written agreement.
Neither party accepts any liability nor will either party pay any compensation where the performance of its obligations is made illegal, impossible or impracticable by, or as a result of, any Force Majeure Event.
The party affected by a Force Majeure Event shall promptly notify the other party and shall use all reasonable endeavours to mitigate the effect of the Force Majeure Event on the performance of its obligations.
Where We are unable to host the Booking at the agreed or similar venue due to a Force Majeure Event We will provide reasonable assistance to you to locate another suitable venue (subject to availability and at no cost to Us). No further charges will be due, We will refund any charges prepaid by you in connection with the Booking and We shall have no further liability to you or anyone else.
Where We are able to host the Booking, but a Force Majeure Event renders travel to the Hotel illegal, impossible or impracticable for more than 50% of the intended attendees and you notify Us not less than two (2) days in advance:
(a) you shall be entitled to re-schedule the Booking to such other date within 12 months of the end of the Force Majeure Event as may be agreed between you and Us, subject to availability; and
(b) Should the Hotel be unable to accommodate the revised booking, you shall be entitled to cancel the Booking. No further charges will be due, We will refund any charges prepaid by you in connection with the Booking and We shall have no further liability to you or anyone else;
provided that in each case: i) We shall be entitled to charge you for any irrecoverable costs incurred by the Hotel in connection with the Booking (including but not limited to any pre-booked food and beverage, extras and/or additional staffing); and ii) you give Us as much notice as is reasonably possible of the Force Majeure Event.
We will not be responsible for the loss or damage of any property left in or sent to the Hotel unless this has been expressly presented for custody in the Hotel’s safe (with a receipt provided) and only to the extent required under the Hotel Proprietors Act 1956 and the London Local Authorities Act 2004 (a copy of the notice under such acts is displayed in the reception of the Hotel) or any other applicable law.
We will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by Our negligence or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.
Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by Our negligence or liability for fraud or fraudulent misrepresentation.
You accept liability and We reserve the right to charge you (and any credit or debit card, where provided) for any loss and/or damage incurred to the Hotel or its contents during the Booking (including without limitation specialist cleaning), which We can reasonably demonstrate was caused by you, your guests, or your employees, contractors, sub-contractors, invitees or agents. You will keep in place adequate insurance, with a reputable insurer, to cover any such loss and/or damage. Any such damage to the Hotel is deemed to be damage suffered by the Company.
Please contact the Hotel to discuss specific individual requirements and We will do Our best to accommodate each guest’s needs.
Where a Hotel has its own car park, there may be a charge and/or limited spaces available and space may not be guaranteed for the duration of the Booking. Terms and conditions may also apply to car park use. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage (save as may not be excluded or restricted by applicable law).
All visitors to and guests of the Hotel are requested to conduct themselves appropriately at all times and to comply with Our procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety.
Guests are not permitted to smoke in rooms or public areas. All visitors to and guests of the Hotel are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or Our members of staff.
We reserve the right to refuse services or remove you and members of your party from the Hotel if, in Our reasonable opinion, We consider this provision to have been breached. Where this is the case, We shall have no obligation to refund you or any member of your party or guest for any loss or expense incurred. You shall indemnify and hold Us (together with Our respective employees, agents and affiliates) harmless from any and all losses, costs (including reasonable legal expenses), claims, liability, damages or fines incurred or suffered by them arising out of or in connection with a breach of clauses 13 and 16.
While all reasonable efforts have been and will be taken to ensure the accuracy of information on the Websites and in the terms of any advanced purchase, early bird promotion, promotional booking or other communication with you, We do not accept responsibility for errors or omissions and in this event We reserve the right to amend, cancel or vary any of the arrangements without notice and without liability to you. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel.
The content of the Websites is Our copyright, and may not be copied, reproduced, published, distributed or amended for any other purpose without Our prior written consent.
Trademarks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third-party sites.
This Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. Nothing in this clause 18 shall limit or exclude or limit a party's liability or rights for fraudulent misrepresentation.
This Contract may only be varied or amended by written agreement signed by Our authorised representatives.
No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
In the event of any term of this Contract being deemed or held to be void or unenforceable the other terms shall remain in full force and effect.
The headings shall not affect the interpretation of this Contract
Save where paragraph 16 (Guest Behaviour) applies, any items that have been left at the Hotel shall be kept for three (3) months. Any items that are not claimed within such period will be disposed of or donated to a local charity (at no cost and no liability).
These Terms will not confer any right on any third party pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise other than in relation to the Hotel owner for the relevant Booking. By making a Booking you and your guests agree that these Terms are not enforceable against any party other than us, you and your guests.
This Contract and any non-contractual obligations arising in connection with it are governed by English law.
The English courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations. Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the English courts (on the grounds that the English courts are not a convenient forum or otherwise).
By making a Booking you confirm you have read and agree to these Terms.
